Terms of Service

1. Introduction and Acceptance

Welcome to Wing Snob ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Wing Snob regarding your use of our website located at wing-snob.rest (the "Website"), our food delivery services, mobile applications, and any related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services. Your use of our Services signifies your acceptance of these Terms and any updates or modifications to them.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Be located within our delivery zones as specified on our Website
• Provide accurate, complete, and current information when creating an account
• Comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through our Website or via email. Your continued use of our Services after any modification constitutes acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," "Company": Wing Snob, a food service business operating at 2436 14th St NW, Washington, DC 20009, USA
• "You," "Your," "User": Any individual or entity accessing or using our Services
• "Services": All services provided by Wing Snob, including but not limited to food preparation, delivery, website access, mobile applications, and customer support
• "Content": All text, graphics, images, music, software, audio, video, information, and other materials available through our Services
• "Website": Our online platform located at wing-snob.rest and any related subdomains or mobile applications
• "Food Products": All menu items, beverages, and food-related products offered by Wing Snob
• "Delivery Zone": Geographic areas where we provide delivery services, as specified on our Website
• "Order": Any request for Food Products submitted through our Services

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, Non-Commercial Use: Ordering food for personal consumption and legitimate business purposes
• Compliance with Laws: Using our Services in compliance with all applicable laws and regulations
• Accurate Information: Providing truthful and accurate information when placing orders or creating accounts
• Authorized Access: Accessing only those portions of our Services for which you have authorization
• Proper Communication: Communicating respectfully with our staff and delivery personnel

3.2 Prohibited Use

You agree not to engage in any of the following prohibited activities:

• Illegal Activities: Using our Services for any unlawful purpose or in violation of any applicable laws
• Harmful Behavior: Engaging in conduct that could harm, disable, overburden, or impair our Services
• Unauthorized Access: Attempting to gain unauthorized access to our systems, accounts, or data
• Intellectual Property Violations: Infringing upon our or third parties' intellectual property rights
• Spam or Solicitation: Sending unsolicited communications or commercial messages
• False Information: Providing false, misleading, or fraudulent information
• System Interference: Interfering with or disrupting the integrity or performance of our Services
• Automated Access: Using robots, spiders, or other automated means to access our Services without permission
• Resale or Commercial Use: Reselling our Food Products without written authorization
• Reverse Engineering: Attempting to reverse engineer or extract source code from our Services

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Choose a secure password and keep it confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information. You agree to use strong passwords and enable two-factor authentication when available.

4.3 One Account Per Person

Each user may maintain only one account. Creating multiple accounts to circumvent restrictions, gain unfair advantages, or for any deceptive purpose is prohibited and may result in account termination.

4.4 Account Termination

We reserve the right to terminate or suspend your account at any time for violation of these Terms, suspicious activity, or at our sole discretion. You may also terminate your account by contacting our customer service team.

5. Products and Services

5.1 Food Safety and Quality Standards

Wing Snob is committed to maintaining the highest food safety and hygiene standards. We comply with all applicable health department regulations and food safety guidelines. All food preparation follows established protocols for temperature control, sanitation, and quality assurance.

5.2 Allergen Information and Disclaimers

IMPORTANT ALLERGEN NOTICE: Our kitchen handles common allergens including wheat, eggs, milk, soy, tree nuts, peanuts, fish, and shellfish. While we take precautions to prevent cross-contamination, we cannot guarantee that any menu item is completely free from allergens. Customers with food allergies must inform us of their allergies when ordering and assume full responsibility for their safety.

5.3 Product Descriptions and Accuracy

We strive to provide accurate descriptions and images of our Food Products. However, actual products may vary slightly from website descriptions due to seasonal availability, preparation methods, or supplier changes. We reserve the right to modify menu items, ingredients, and prices without notice.

5.4 Pricing and Availability

All prices are displayed in US Dollars and include applicable taxes unless otherwise noted. Delivery fees, service charges, and gratuities are additional. We reserve the right to change prices at any time. Menu items are subject to availability, and we may discontinue items without notice.

5.5 Delivery Terms and Timing

Delivery services are available within our designated delivery zones during operating hours. Delivery times are estimates and may vary due to weather, traffic, order volume, or other circumstances beyond our control. We are not liable for delays in delivery.

5.6 Minimum Order Requirements

Delivery orders must meet minimum order amounts as specified on our Website. Minimum order amounts may vary by location and time of day. We reserve the right to cancel orders that do not meet minimum requirements.

5.7 Delivery Zone Restrictions

Delivery is available only within our designated service areas. Delivery zones and availability may change without notice. Customers outside our delivery zones may use our takeout services.

5.8 Order Acceptance and Cancellation

All orders are subject to acceptance by Wing Snob. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. Orders may be canceled by customers within 5 minutes of placement, subject to preparation status.

5.9 Temperature-Sensitive Item Handling

All hot food items are prepared fresh and delivered in insulated containers to maintain temperature. Cold items are kept refrigerated until delivery. Upon delivery, customers should consume or properly store food items immediately to maintain food safety.

5.10 Food Quality Guarantee

We guarantee the quality and freshness of our Food Products at the time of delivery. If you are unsatisfied with your order due to quality issues, please contact us within 2 hours of delivery for resolution. Our quality guarantee does not cover preferences in taste or temperature loss due to delayed consumption.

6. Intellectual Property

6.1 Our Ownership

All content on our Website and Services, including but not limited to text, graphics, logos, images, audio, video, software, and compilation of content (collectively "Our Content"), is the property of Wing Snob or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Trademarks

Wing Snob, our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Wing Snob. You may not use these trademarks without our prior written consent.

6.3 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for their intended purpose. This license does not include any right to:

• Reproduce, distribute, or publicly display Our Content
• Create derivative works based on Our Content
• Use our trademarks or trade names
• Reverse engineer or extract source code
• Sublicense or transfer your access rights

6.4 User Content License

By submitting content to our Services (such as reviews, comments, or photos), you grant Wing Snob a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with our Services.

6.5 Copyright Infringement

If you believe that your copyrighted work has been infringed, please contact us at [email protected] with a detailed notice including identification of the copyrighted work and the allegedly infringing material.

7. User Content

7.1 Your Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services. You represent and warrant that your content does not violate these Terms or any applicable laws.

7.2 Prohibited Content

You agree not to submit content that:

• Is unlawful, harmful, threatening, abusive, or defamatory
• Infringes on intellectual property rights
• Contains viruses or malicious code
• Is spam or unsolicited advertising
• Violates privacy or contains personal information of others
• Is false, misleading, or fraudulent
• Is sexually explicit or inappropriate
• Promotes discrimination, hatred, or violence

7.3 Our Right to Remove Content

We reserve the right to review, edit, or remove any user content at our discretion without notice. We do not guarantee the accuracy, integrity, or appropriateness of user content.

7.4 No Endorsement

Our display of user content does not constitute endorsement of such content or the views expressed therein.

8. Payment Terms

8.1 Payment Methods

We accept payment via credit cards, debit cards, digital wallets, and other payment methods as displayed on our Website. All payments are processed through secure third-party payment processors.

8.2 Authorization and Charges

By placing an order, you authorize us to charge your selected payment method for the total amount, including food costs, taxes, delivery fees, and any applicable service charges. Payment is due at the time of order placement.

8.3 Payment Security

We use industry-standard encryption to protect payment information. However, we are not responsible for unauthorized access to your payment information due to factors beyond our control.

8.4 Failed Payments

If payment cannot be processed, we may cancel your order or suspend your account until payment issues are resolved.

9. Returns and Refunds

Due to the perishable nature of food products, we generally do not accept returns. For information about refunds for quality issues or order errors, please refer to our Refund Policy.

10. Disclaimers

10.1 "As Is" Service Provision

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

10.2 Service Availability

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. We may experience downtime for maintenance, updates, or technical issues.

10.3 Third-Party Content

Our Services may contain links to third-party websites or content. We are not responsible for the accuracy, availability, or content of third-party sites or services.

10.4 Professional Advice

Information provided through our Services is for general informational purposes only and should not be considered professional medical, dietary, or nutritional advice. Consult with qualified professionals for specific advice.

11. Limitation of Liability

11.1 Maximum Liability

Our total liability to you for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid to us for the specific transaction giving rise to the claim, or $100, whichever is greater.

11.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

11.3 Essential Purpose

The limitations in this section apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose.

11.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by applicable law.

12. Indemnification

12.1 Your Indemnification of Us

You agree to indemnify, defend, and hold harmless Wing Snob, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any applicable laws
• Content you submit to our Services
• Your negligence or willful misconduct

12.2 Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense of such claim.

13. Third-Party Links and Services

13.1 Third-Party Websites

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

13.2 Third-Party Terms

Your interactions with third-party services are governed by their respective terms of service and privacy policies. We encourage you to review these documents before using third-party services.

13.3 No Endorsement

The inclusion of links to third-party services does not constitute endorsement of those services or their content.

14. Termination

14.1 Our Right to Terminate

We may terminate or suspend your access to our Services immediately, without notice, for any reason, including but not limited to breach of these Terms, illegal activity, or behavior that harms our business or other users.

14.2 Your Right to Terminate

You may terminate your account at any time by contacting our customer service team or following the account deletion process on our Website.

14.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitation of liability.

15. Governing Law and Disputes

15.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the District of Columbia, United States, without regard to conflict of law principles.

15.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in the District of Columbia, and you consent to personal jurisdiction in such courts.

15.3 Dispute Resolution

Before pursuing formal legal action, we encourage you to contact our customer service team to resolve disputes informally. We are committed to working with you to find mutually satisfactory solutions.

15.4 Class Action Waiver

You agree that any disputes will be resolved on an individual basis and waive your right to participate in class action lawsuits or class-wide arbitration.

16. Changes to Terms

16.1 Our Right to Modify

We reserve the right to modify these Terms at any time to reflect changes in our Services, applicable laws, or business practices.

16.2 Notification of Changes

Material changes to these Terms will be communicated through:

• Prominent notice on our Website
• Email notification to registered users
• In-app notifications if applicable

16.3 Acceptance of Changes

Your continued use of our Services after any modification constitutes acceptance of the revised Terms. If you do not agree to the changes, you must discontinue use of our Services.

16.4 Review Responsibility

It is your responsibility to review these Terms periodically for updates. The most current version will always be available on our Website.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Wing Snob regarding the use of our Services.

17.2 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.

17.4 Assignment

We may assign our rights and obligations under these Terms without your consent. You may not assign your rights under these Terms without our written consent.

17.5 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, strikes, or technical failures.

17.6 Headings

Section headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

18. Contact Information