Privacy Policy

1. Introduction

Welcome to Wing Snob ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website at wing-snob.rest, place orders, use our mobile applications, or interact with our food services.

This policy applies to all personal information we collect through our website, mobile applications, in-store visits, phone orders, delivery services, catering events, and any other interactions you have with Wing Snob. By using our services, creating an account, placing orders, or providing your information, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

Personal Identification Information:

• Full name, email address, phone number, and mailing address
• Billing and delivery addresses
• Date of birth (for age verification and birthday promotions)
• Emergency contact information (for delivery purposes)

Account Information:

• Username, password, and account preferences
• Order history and favorite items
• Dietary preferences and restrictions (vegan, vegetarian, halal, kosher, gluten-free)
• Allergen information and special dietary requirements
• Loyalty program membership and rewards data
• Table reservation preferences and seating requests

Payment Information:

• Credit/debit card information (encrypted and stored securely)
• Payment method preferences
• Transaction history and receipts
• Gift card information and balances

Communication and Feedback:

• Contact form submissions and customer support inquiries
• Reviews, ratings, and feedback about our food and service
• Survey responses and market research participation
• Catering event details and special requests
• Marketing and communication preferences

2.2 Information Automatically Collected

Device and Technical Information:

• IP address, browser type and version, operating system
• Device identifiers (mobile device ID, advertising ID)
• Screen resolution, time zone, and language preferences
• Network connection information

Usage Data:

• Website browsing history and page views
• Menu items viewed and search queries
• Time spent on pages and click patterns
• Cart abandonment data and checkout behavior
• App usage patterns and feature interactions

Location Information:

• Approximate location from IP address
• GPS location (with permission) for delivery optimization
• Store location preferences

Cookie and Tracking Data:

• Session cookies for login state and cart contents
• Preference cookies for customized experience
• Analytics cookies for website performance measurement
• Marketing cookies for personalized advertising

2.3 Information from Third Parties

Social Media Integration:

• Profile information when you connect social media accounts
• Social media activity related to our brand
• Friends and connections for referral programs

Business Partners:

• Payment processors (transaction verification data)
• Delivery partners (delivery status and location updates)
• Marketing partners (campaign performance data)
• Review platforms (aggregated review data)

3. How We Use Your Information

3.1 Service Provision and Order Processing

• Processing and fulfilling food orders, reservations, and catering requests
• Coordinating delivery and pickup services
• Managing your account and loyalty program benefits
• Providing customer support and resolving issues
• Personalizing your dining experience based on dietary preferences
• Managing allergen information to ensure food safety
• Processing payments and maintaining transaction records

3.2 Communication and Customer Service

• Sending order confirmations, delivery notifications, and receipts
• Providing updates on order status and delivery tracking
• Responding to customer support inquiries and feedback
• Sending important notices about policy changes or service updates
• Coordinating catering events and special occasions
• Following up on food allergies and dietary restrictions

3.3 Marketing and Promotions (With Consent)

• Sending promotional emails about new menu items and special offers
• Providing personalized recommendations based on order history
• Delivering targeted advertising across digital platforms
• Managing loyalty program communications and rewards
• Inviting participation in surveys and feedback programs
• Celebrating birthdays and special occasions with offers

3.4 Analytics and Business Improvement

• Analyzing website traffic and user behavior patterns
• Measuring the effectiveness of marketing campaigns
• Improving our menu offerings based on customer preferences
• Optimizing delivery routes and service efficiency
• Conducting market research for new locations and services
• Enhancing food safety and quality control processes

3.5 Legal Compliance and Security

• Complying with food safety regulations and reporting requirements
• Responding to legal requests from authorities
• Preventing fraud and protecting against security threats
• Investigating and resolving disputes or complaints
• Maintaining records for tax and accounting purposes
• Protecting the rights, property, and safety of our customers and staff

4. Information Sharing and Disclosure

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who help us operate our business:

Payment Processing:

• Secure payment processors for transaction processing
• Financial institutions for payment verification
• Fraud prevention services for transaction security

Delivery and Logistics:

• Delivery partners for order fulfillment
• Mapping services for route optimization
• SMS and notification services for delivery updates

Technology and Infrastructure:

• Cloud storage providers for secure data storage
• Email service providers for communication
• Analytics platforms for website performance analysis
• Customer support platforms for service delivery

Marketing and Advertising:

• Digital advertising platforms for targeted marketing
• Social media platforms for social advertising
• Marketing automation tools for campaign management
• Survey and feedback collection services

4.2 Legal Requirements and Public Safety

We may disclose your information when required by law or to protect public safety:

• Responding to court orders, subpoenas, or legal processes
• Complying with government investigations or regulatory requests
• Cooperating with food safety inspections and health department requirements
• Reporting to authorities in cases of suspected food poisoning or contamination
• Protecting against fraud, illegal activities, or security threats
• Defending our legal rights and property

4.3 Business Transfers

In the event of a business restructuring, merger, acquisition, or sale of assets:

• Your information may be transferred to the new entity
• We will notify you before your information is transferred
• The new owner will be required to honor this Privacy Policy
• You will be informed of any changes to data handling practices

4.4 With Your Explicit Consent

We may share your information for purposes not covered in this policy with your explicit consent, such as:

• Participating in third-party loyalty programs
• Sharing testimonials or reviews (with your permission)
• Joining promotional partnerships with other brands

5. Data Security

5.1 Technical Security Measures

Network Security:

• Advanced firewall systems with real-time threat detection
• Intrusion detection and prevention systems (IDS/IPS)
• DDoS protection and network monitoring
• Secure VPN access for authorized personnel
• Regular security vulnerability assessments

Access Control and Authentication:

• Multi-factor authentication for employee access
• Role-based access control (minimum necessary principle)
• Regular access reviews and permission audits
• Automatic session timeouts and logout procedures
• Secure password policies and requirements

Infrastructure Security:

• 24/7 security monitoring and incident response
• Regular automated and manual security backups
• Geographically distributed backup storage
• Disaster recovery and business continuity plans
• Regular security software updates and patches

5.2 Organizational Security Measures

Employee Training and Procedures:

• Comprehensive security awareness training for all employees
• Quarterly security updates and refresher training
• Strict personal data handling procedures and protocols
• Regular security policy reviews and updates
• Background checks for employees with data access

Third-Party Security:

• Strict confidentiality agreements with all service providers
• Regular security assessments of third-party partners
• Data processing agreements with clear security requirements
• Vendor security certifications and compliance verification

5.3 Your Security Responsibilities

5.4 Security Incident Response

In the unlikely event of a data security incident:

• We will contain and assess the breach within 24 hours
• Affected customers will be notified within 72 hours
• Relevant authorities will be notified as required by law
• We will provide regular updates on our investigation and response
• Free identity protection services may be offered if appropriate
• Full incident reports will be made available upon request

6. Cookies and Tracking Technologies

We use various cookies and tracking technologies to enhance your experience on our website and mobile applications. Below is a detailed breakdown of the types of cookies we use:

Specific Tracking Technologies Used

Web Analytics:

• Google Analytics for website traffic analysis and user behavior insights
• Heatmapping tools to understand user interaction patterns
• Conversion tracking for order completion rates
• A/B testing tools for menu and website optimization

Advertising and Marketing:

• Facebook Pixel for social media advertising and measurement
• Google Ads conversion tracking
• Retargeting pixels for personalized advertising
• Email marketing tracking for open rates and click-through rates

Additional Technologies:

• Web beacons and pixel tags in emails
• Local storage for app preferences and offline functionality
• Session replay tools for customer experience improvement
• Chatbot tracking for customer service optimization

Managing Your Cookie Preferences

You have several options to control cookies:

• Browser Settings: Most browsers allow you to accept, reject, or delete cookies
• Our Cookie Banner: Manage preferences through our cookie consent tool
• Opt-out Links: Use provided opt-out links for specific advertising services
• Account Settings: Adjust marketing preferences in your account dashboard

7. Your Privacy Rights

We respect your privacy rights and provide you with comprehensive control over your personal information. Depending on your location, you may have the following rights under applicable privacy laws (GDPR, CCPA, and others):

7.1 Right of Access

• Request a copy of all personal information we hold about you
• Receive information about how your data is processed
• Learn about the sources of your personal information
• Understand with whom your information is shared
• View your order history, dietary preferences, and account details

7.2 Right to Rectification

• Correct inaccurate or incomplete personal information
• Update your contact information, delivery addresses
• Modify dietary preferences and allergen information
• Correct billing information and payment details
• Update marketing preferences and communication settings

7.3 Right to Erasure (Right to be Forgotten)

• Request deletion of your personal information
• Remove your account and associated data
• Delete order history (subject to legal retention requirements)
• Remove marketing profiles and preferences
• Erase social media connections and integrations

7.4 Right to Restrict Processing

• Limit how we use your personal information
• Suspend marketing communications while maintaining your account
• Restrict data sharing with third-party partners
• Limit analytics and tracking while preserving essential functions

7.5 Right to Data Portability

• Receive your data in a machine-readable format
• Transfer your information to another service provider
• Export your order history, preferences, and account data
• Obtain your data in commonly used formats (CSV, JSON, PDF)

7.6 Right to Object

• Object to processing for direct marketing purposes
• Opt out of personalized advertising and profiling
• Refuse consent for non-essential data processing
• Object to automated decision-making processes

7.7 Rights Against Automated Decision-Making

• Request human review of automated decisions
• Understand the logic behind algorithmic recommendations
• Challenge automated pricing or promotional decisions
• Opt out of automated profiling for marketing purposes

How to Exercise Your Rights

8. Children's Privacy

What We Do to Protect Children:

• We do not target advertising or marketing to children under 16
• We do not create profiles of children for behavioral advertising
• We do not share children's information with third parties (except as required by law)
• We implement age verification measures during account registration
• We provide parental controls for family accounts

If We Learn We Have Children's Information:

• We will promptly delete the information from our records
• We will notify parents/guardians if possible
• We will review our collection practices to prevent future occurrences
• We will report the incident to relevant authorities if required

Parental Rights and Responsibilities:

• Parents can review their child's personal information
• Parents can request deletion of their child's information
• Parents can refuse further collection of their child's information
• Parents should supervise their children's online activities
• Parents should contact us immediately if they discover their child has provided information

9. International Data Transfers

As a growing food service company, we may transfer your personal information to countries outside your home country for processing and storage. We ensure appropriate safeguards are in place for all international transfers:

9.1 Protection Measures for International Transfers

Legal Frameworks:

• European Commission adequacy decisions for transfers to approved countries
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with international partners
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct compliance

Technical Safeguards:

• End-to-end encryption for all data in transit
• Encrypted storage in all destination countries
• Regular security audits of international facilities
• Access controls limited to authorized personnel only
• Data minimization practices for international processing

9.2 Countries Where We Transfer Data

Primary Transfer Destinations:

• United States: Cloud storage services, payment processing, customer support
• European Union: Data analytics, marketing automation, order processing
• Canada: Backup storage, disaster recovery systems
• Australia: Customer service operations, data analytics
• Singapore: Regional data processing hub for efficiency

Reasons for International Transfers:

• Efficient order processing and delivery coordination
• 24/7 customer support across time zones
• Secure backup and disaster recovery services
• Global marketing campaign management
• Advanced analytics and business intelligence
• Payment processing and fraud prevention

9.3 Your Rights Regarding International Transfers

• Request information about specific transfer destinations
• Obtain copies of transfer safeguards (SCCs, adequacy decisions)
• Object to transfers to specific countries (where possible)
• Request local processing (subject to technical limitations)
• File complaints with relevant supervisory authorities

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy and as required by applicable laws. Below are our specific retention periods for different types of information:

Safe Data Disposal Procedures

When the retention period expires or when you request deletion, we ensure secure data disposal:

Electronic Data Destruction:

• Complete and irreversible deletion using industry-standard methods
• Cryptographic erasure for encrypted data
• Multiple-pass overwriting for sensitive information
• Secure deletion from all backup systems and archives
• Verification certificates for completed data destruction

Physical Record Destruction:

• Cross-cut shredding for paper documents
• Professional destruction services for large volumes
• Certificates of destruction for audit trails
• Secure chain of custody during disposal process

Backup and Archive Management:

• Automatic deletion from scheduled backups
• Manual removal from long-term archives
• Verification of complete removal from all systems
• Documentation of disposal dates and methods

11. Third-Party Links and Services

Our website, mobile applications, and services may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. This includes:

Types of Third-Party Links:

• Social media platforms (Facebook, Instagram, Twitter)
• Review and rating websites (Google Reviews, Yelp, TripAdvisor)
• Payment service providers and financial institutions
• Food delivery platforms and aggregators
• Partner restaurants and food service companies
• Ingredient suppliers and nutritional information sites
• Marketing partners and promotional websites
• Customer survey and feedback platforms

Your Responsibilities When Using Third-Party Links:

• Review the privacy policies of third-party sites before providing information
• Understand how external services collect and use your data
• Be aware of different privacy standards and regulations
• Check security measures and data protection practices
• Understand your rights and options on third-party platforms
• Use caution when sharing personal or financial information

Social Media Integration:

• Social login features use the privacy policies of respective platforms
• Social sharing may expose your activity to your social network
• Social media advertising involves data sharing with those platforms
• You can disconnect social media integrations at any time
• Review social media privacy settings regularly

Payment Service Providers:

• Payment processors have their own privacy policies and security measures
• Financial institutions may retain transaction data per their policies
• Credit card companies may use transaction data for their services
• Digital wallet services apply their own privacy practices

12. Privacy Policy Changes and Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We are committed to keeping you informed about any changes that may affect your privacy rights.

12.1 How We Notify You of Changes

Notification Methods:

• Website Notice: Prominent banner on our homepage and key pages
• Email Notification: Direct email to all registered users and newsletter subscribers
• Account Dashboard: Pop-up notification when you log into your account
• Mobile App: Push notification and in-app alert
• Social Media: Announcement on our official social media channels
• SMS Alert: Text message for significant changes (if opted in)

12.2 Types of Changes and Notification Timing

Minor Changes (Administrative or Clarification):

• Contact information updates
• Formatting improvements
• Minor clarifications to existing practices
• Notice: Updated policy posted with 7 days advance notice

Significant Changes:

• New data collection practices
• Changes to data sharing policies
• Modifications to your rights
• New third-party integrations
• Notice: 30 days advance notice via multiple channels
• Action: Explicit consent may be required

12.3 Your Options When Policies Change

Review and Understand:

• Take time to review the updated policy carefully
• Compare changes with the previous version (we'll highlight key changes)
• Contact us if you have questions about new terms
• Understand how changes affect your existing data

Accept or Object:

• Continued Use: Using our services after changes take effect indicates acceptance
• Explicit Consent: Some changes may require active consent
• Objection: You can object to changes or request account deletion
• Partial Consent: In some cases, you can consent to some changes but not others

12.4 Staying Informed

How to Check for Updates:

• Visit our Privacy Policy page regularly
• Check the "Last Updated" date at the top of this policy
• Subscribe to our privacy policy update notifications
• Follow our official social media accounts for announcements
• Enable account notifications for policy changes

13. Contact Information and Privacy Support

Response Commitment

What to Include in Your Privacy Request:

• Your full name and email address associated with your account
• Clear description of your request (access, deletion, correction, etc.)
• Proof of identity (for security purposes)
• Specific information you're asking about (if applicable)
• Preferred method of response (email, phone, mail)

13.1 Complaints and Dispute Resolution

Internal Resolution Process:

1. Initial Contact: Reach out to our privacy team with your concern
2. Investigation: We will investigate your complaint within 5 business days
3. Resolution: We'll provide a detailed response and corrective actions
4. Follow-up: We'll check that you're satisfied with our resolution

External Complaint Options:

If you're not satisfied with our response to your privacy complaint, you can contact the relevant supervisory authority:

• United States: Federal Trade Commission (FTC)
• European Union: Your local Data Protection Authority
• Canada: Office of the Privacy Commissioner of Canada
• Australia: Office of the Australian Information Commissioner (OAIC)

Privacy Team Expertise

Our privacy team includes:

• Certified data protection professionals
• Legal experts in privacy and food service law
• Information security specialists
• Customer service representatives trained in privacy matters
• Translation services for non-English speakers

14. Withdrawal of Consent and Account Management

You have the right to withdraw your consent for data processing at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

14.1 Marketing Consent Withdrawal

Easy Unsubscribe Options:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Log into your account and adjust marketing preferences
• Phone Request: Call +1 202-915-9004 and speak with customer service
• Email Request: Send unsubscribe request to [email protected]
• Text STOP: Reply STOP to any marketing SMS message

What Happens After Unsubscribing:

• Marketing emails will stop within 24 hours
• You'll still receive order confirmations and service updates
• Account notifications and security alerts will continue
• You can re-subscribe at any time
• Your account and order history remain unchanged

14.2 Account Deletion Process

How to Delete Your Account:

1. Account Dashboard: Use the account deletion option in your settings
2. Email Request: Send deletion request to [email protected]
3. Phone Request: Call our customer service for account deletion
4. Written Request: Mail a signed request to our business address

Account Deletion Timeline:

• Immediate: Account access is disabled
• 24 Hours: Account data is marked for deletion
• 30 Days: Grace period for account recovery
• 30+ Days: Permanent deletion of most data
• Legal Retention: Some data retained as required by law

14.3 What Data Remains After Deletion

Data That May Be Retained:

• Transaction records for tax and accounting purposes (7 years)
• Fraud prevention records for security purposes
• Anonymized analytics data for business insights
• Legal documents related to disputes or investigations
• Records required by food safety regulations

Data That Is Completely Deleted:

• Login credentials and account access
• Contact information and personal details
• Marketing profiles and preferences
• Dietary preferences and allergen information
• Social media connections and integrations
• Location data and delivery addresses

15. Conclusion and Commitment

At Wing Snob, protecting your privacy is not just a legal requirement—it's a fundamental part of our commitment to earning and maintaining your trust. We understand that when you share your personal information with us, you're placing confidence in our ability to handle that data responsibly and securely.

Building Trust Through Transparency

The food service industry relies on trust—trust in our ingredients, our preparation methods, our service quality, and our handling of your personal information. We recognize that privacy protection is essential to maintaining the relationship we've built with our customers. Whether you're ordering your favorite wings, planning a catering event, or simply browsing our menu, we want you to feel confident that your privacy is protected.

Your Role in Privacy Protection

While we implement comprehensive privacy and security measures, protecting your information is a shared responsibility. We encourage you to:

• Keep your account credentials secure and never share passwords
• Review your privacy settings regularly
• Be cautious when using public Wi-Fi for orders or account access
• Contact us immediately if you notice any unusual account activity
• Stay informed about privacy best practices
• Read our policy updates and ask questions when needed

Continuous Improvement

Privacy protection is an ongoing process, not a one-time implementation. We regularly review and update our privacy practices to ensure they meet the highest standards and comply with evolving regulations. We welcome your feedback and suggestions for how we can better protect your privacy while delivering exceptional food and service.

Thank You for Your Trust

Thank you for choosing Wing Snob and for trusting us with your personal information. We don't take this trust lightly, and we're committed to earning it every day through our actions, not just our words. If you have any questions, concerns, or suggestions about our privacy practices, please don't hesitate to contact us.

Last Updated: January 15, 2026

We encourage you to bookmark this page and check back periodically for any updates to our Privacy Policy. Your continued use of our services after any changes indicates your acceptance of the updated policy.