Refund Policy

Customer Satisfaction Commitment

At Wing Snob, customer satisfaction is at the heart of everything we do. We are committed to providing you with the highest quality food and exceptional service. If for any reason you are not completely satisfied with your purchase, we want to make it right.

This refund policy outlines the conditions, procedures, and timeframes for requesting refunds on purchases made at Wing Snob. Please read this policy carefully to understand your rights and our procedures.

Refund Eligibility Conditions

To be eligible for a refund, your request must meet the following conditions:

Timeframe Requirements

• Food Orders: Refund requests must be made within 2 hours of order delivery or pickup
• Catering Orders: Refund requests must be made within 24 hours of the scheduled event
• Gift Cards: Refund requests must be made within 30 days of purchase (unused cards only)
• Online Orders: Refund requests for cancelled orders must be made before food preparation begins

Product Condition Requirements

• Food items must be substantially uneaten (more than 80% of the order remaining)
• Items must be returned in original packaging when applicable
• Temperature-sensitive items must be returned within 30 minutes of delivery
• Custom or special orders may have additional requirements

Proof of Purchase

• Original receipt or order confirmation number
• Valid photo identification
• Credit card or payment method used for purchase (when applicable)
• For online orders: email confirmation or order tracking number

Non-Refundable Items and Services

The following items and services are not eligible for refunds under any circumstances:

Food Items

• Consumed or partially consumed food orders (less than 80% remaining)
• Food items that have been outside of our premises for more than 2 hours
• Special dietary or custom orders that were prepared according to customer specifications
• Combo meals or promotional items where individual components have been consumed
• Food items returned without proper packaging or in unsanitary condition

Services and Digital Products

• Delivery fees for successfully completed deliveries
• Service charges and tips paid to delivery personnel
• Used or redeemed gift cards or promotional codes
• Loyalty program points or rewards that have been redeemed
• Digital receipts or promotional materials

Special Circumstances

• Orders placed during promotional periods with specific terms and conditions
• Catering orders where setup and service have been completed
• Orders affected by customer-caused delays or incorrect information
• Refund requests made outside the specified timeframes

Step-by-Step Refund Process

Follow these steps to request a refund for your Wing Snob purchase:

Refund Methods and Timeframes

Wing Snob processes refunds using the original payment method whenever possible. Here are the details for each payment type:

Credit and Debit Cards

• Processing Time: 3-5 business days from approval
• Method: Automatic reversal to the original card
• Notification: Email confirmation sent when processed
• Note: Bank processing times may vary and could take additional 1-2 days

Cash Payments

• Processing Time: Immediate (in-person) or next business day
• Method: Cash refund at restaurant location or mailed check
• Requirements: Valid ID and original receipt
• Mailed Checks: 7-10 business days delivery time

Digital Payments (PayPal, Apple Pay, etc.)

• Processing Time: 1-3 business days
• Method: Reversal through original payment platform
• Notification: Confirmation through payment platform
• Platform Delays: Some platforms may have additional processing times

Gift Cards and Store Credit

• Processing Time: Immediate for in-store credit
• Method: New gift card or account credit
• Validity: Store credit valid for 12 months from issue date
• Transferability: Store credit is non-transferable

Exchanges vs. Refunds Policy

Wing Snob offers both exchanges and refunds depending on the circumstances of your request:

When Exchanges Are Preferred

• Incorrect Orders: Wrong items or missing components
• Temperature Issues: Food served at incorrect temperature
• Quality Concerns: Items not meeting our quality standards
• Preparation Errors: Incorrect cooking specifications or dietary restrictions not followed

Exchange Process

• Contact us within 30 minutes of receiving your order
• Describe the issue with your order
• We will prepare replacement items at no additional charge
• Priority preparation for exchange orders
• Original items may need to be returned or documented

Exchange Timeframes

• In-Store: Immediate replacement preparation (15-20 minutes)
• Delivery: New delivery within 45-60 minutes
• Pickup: Ready within 20 minutes of approval
• Catering: Case-by-case basis depending on event timing

When Refunds Are More Appropriate

• Customer no longer wants the food for personal reasons
• Event cancellation or change of plans
• Significant delays that make food no longer needed
• Duplicate orders or billing errors
• Allergic reactions or dietary concerns discovered after ordering

Damaged or Defective Items Policy

Wing Snob takes full responsibility for damaged or defective items and offers immediate resolution:

What Qualifies as Damaged or Defective

• Physical Damage: Spilled, crushed, or damaged packaging during delivery
• Food Quality Issues: Overcooked, undercooked, spoiled, or contaminated items
• Temperature Problems: Cold items served hot or hot items served cold
• Incorrect Preparation: Wrong ingredients, spice levels, or cooking methods
• Missing Components: Incomplete orders or missing sauces/sides
• Foreign Objects: Unexpected items found in food

Immediate Response Protocol

• Step 1: Stop consuming the item immediately
• Step 2: Take photos of the damaged/defective items
• Step 3: Contact us immediately at +1 202-915-9004
• Step 4: Preserve the item for potential inspection
• Step 5: Follow our customer service representative's instructions

Our Resolution Guarantee

• Full Refund: Immediate full refund for damaged/defective items
• Replacement: Free replacement of the entire order if preferred
• Additional Compensation: Store credit for inconvenience (case-by-case basis)
• No Questions Asked: Simplified process for legitimate damage claims
• Priority Service: Expedited handling of all damage-related requests

Special Considerations

• Health Concerns: If you experience illness, seek medical attention first
• Allergic Reactions: Medical needs take priority over refund procedures
• Documentation: We may request photos for quality improvement purposes
• Investigation: Serious quality issues trigger internal quality reviews